Your product is live, users are coming in — but something isn't clicking. Conversions are low, drop-off is high, and you can't pinpoint why. A UX Audit gives you the answers. We dig into your product's user experience, identify what's not working, and hand you a prioritised plan to fix it.
A UX Audit is a structured evaluation of your product's user experience — how people navigate it, where they get stuck, and why they leave. We review your flows, interfaces, content, and data to identify friction points that are costing you users, conversions, or retention. You get a clear diagnosis and a concrete fix plan — not a vague list of "best practices."
Most founders know something is wrong long before they know what it is. Users sign up but don't activate. They start a flow but abandon it halfway. Support tickets pile up about the same three screens. You've tried small fixes but nothing moves the needle. That's when you need someone to look at the whole picture with fresh eyes — and tell you exactly what to change, in what order, and why it will work.
We start by understanding your product, your users, and your goals. What metrics are underperforming? Where do you suspect the problems are? We align on what success looks like before we review a single screen.
Our designers walk through your product screen by screen, evaluating it against established usability principles. We look at navigation, hierarchy, consistency, error handling, accessibility, and cognitive load — the things that make or break a user's experience.
We dig into your analytics — drop-off rates, heatmaps, session recordings, funnel data — to understand what users are actually doing, not just what you think they're doing. Numbers don't lie, and they often reveal problems that aren't visible from the inside.
We map your critical user journeys end-to-end — onboarding, core actions, conversion paths — and identify where friction, confusion, or unnecessary steps are costing you.
We compile everything into a prioritised report: what's broken, why it matters, and exactly how to fix it. Every recommendation is ranked by impact and effort, so you know where to start.
Typically 1-2 weeks, depending on the size and complexity of your product. We work fast because we know you want answers, not a three-month engagement.
Ideally, yes. Access to tools like Google Analytics, Hotjar, Mixpanel, or whatever you use helps us back up our findings with real data. If you don't have analytics set up, we can still run the audit — and we'll recommend what to implement.
No. Every finding is backed by usability principles, user data, or competitive benchmarking. We don't tell you something is wrong because we don't like how it looks — we tell you because it's measurably costing you users or conversions.
Then the audit will either confirm your instincts and give you the evidence to prioritise fixes — or it'll surface issues you hadn't considered. Either way, you'll walk away with more clarity than you started with.
Yes. The audit is designed to hand off seamlessly to our Product Design or Product Development teams. We can fix what we find — or your team can use the report to do it themselves.
A redesign is a solution. An audit is the diagnosis. We figure out what's actually wrong before anyone starts redesigning. Sometimes the fix is a small tweak, not a full overhaul — and the audit tells you which one you need.
We price UX Audits as a fixed-cost engagement based on the scope of your product. You'll know the cost before we start — no surprises.
